DIRECT CONTACT
Tell us what happened.
Write to us with the application name, your device, operating-system version and the steps needed to reproduce the issue.
Before contacting us
- Make sure you are using the latest version available on the App Store.
- Close and reopen the application.
- Check the available storage and, if you use iCloud, your connection and Apple account session.
- Do not attach confidential documents. If we need a sample file, we will explain how to share it securely.
Frequently asked questions
Where are my documents stored?
Vurthox PDF works with files on your device. If you enable iCloud, synchronization depends on your Apple account and settings.
Can Vurthox see my PDFs?
We do not receive your documents simply because you use the application. We only see information you choose to send when requesting support.
How do I report a problem?
Describe what you were trying to do, what happened and whether the issue occurs again. A screenshot without sensitive information may be helpful.
How do I manage a purchase?
When a Vurthox product offers App Store purchases, they are managed with the Apple Account used to make them. Apple handles charges and refunds.
Privacy and corporate matters
For requests concerning personal data or privacy, write to privacy@vurthox.com. For corporate matters, write to admin@vurthox.com. You can also read our Privacy Policy and Terms of Use.